Complaints

Most problems get sorted with a phone call. Here's how to raise one, and what your options are if it doesn't get resolved.

Talk to Adam first This is a one-person dealership, so any concern goes straight to the person who can actually fix it. Call or email through the Contact page and explain what's happened. Most issues are resolved this way, quickly and without fuss.

If it isn't resolved If you've spoken with Adam and the matter still isn't sorted to your satisfaction, you can raise it with the relevant consumer affairs body in your state.

- NSW Fair Trading: [phone / website placeholder] - Queensland Office of Fair Trading: [phone / website placeholder]

Motor dealer licence Adam Hall Buy My Car operates under motor dealer licence number [licence number pending]. This licence is what allows a complaint to be escalated to the relevant fair trading authority if it can't be resolved directly with us.